Privacy Policy

RankJag (“we”, “us”, or “our”) operates the RankJag platform, accessible at rankjag.com. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

1. Information We Collect

Information you provide directly

• Account data: name, email address, and password when you create an account.
• Payment data: billing information processed securely through our payment provider (Stripe). We never store full card numbers.
• Configuration data: brands, keywords, and competitor names you add to your tracking dashboard.
• Communications: messages you send us via our contact form or support channels.

Information collected automatically

• Usage data: pages visited, features used, and interactions within the dashboard.
• Log data: IP address, browser type, device information, and timestamps.
• Cookies: we use essential cookies for authentication and preference cookies to remember your settings. See our cookie section below.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the RankJag platform
• Process payments and manage your subscription
• Send you product updates, alerts, and reports you have requested
• Respond to your support requests and enquiries
• Detect and prevent fraud or abuse
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your brand and keyword data to train AI models or share it with competitors.

3. Data Sharing

We share data only with:

• Service providers: infrastructure, payment processing, and analytics providers who process data on our behalf under strict data processing agreements.
• Legal obligations: we may disclose data where required by law, court order, or to protect the rights and safety of our users.

4. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes.

Tracking and analytics data (e.g. historical mention rate data) associated with your account is retained for the life of your subscription and deleted within 30 days of account closure.

5. Cookies

We use the following types of cookies:

• Essential cookies: required for authentication and core platform functionality. These cannot be disabled.
• Analytics cookies: help us understand how users interact with the platform so we can improve it. You can opt out via our cookie banner.

6. Your Rights

Depending on your location, you may have rights under applicable data protection law including:

• The right to access the personal data we hold about you
• The right to correct inaccurate personal data
• The right to delete your personal data (“right to be forgotten”)
• The right to data portability
• The right to object to or restrict certain processing

To exercise any of these rights, please contact us at privacy@rankjag.com.

7. Security

We implement industry-standard security measures including TLS encryption in transit, encrypted storage at rest, and access controls. No system is completely secure, but we take the protection of your data seriously.

8. Children's Privacy

RankJag is not directed at children under the age of 16. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by a prominent notice on the platform. Continued use of RankJag after changes are published constitutes acceptance of the updated policy.

10. Contact

If you have questions about this Privacy Policy, please contact us or email privacy@rankjag.com.